Cancellation policy
Doodle-n-Dye Purchase Cancellation Policy
Thank you for shopping with Doodle-n-Dye! We truly appreciate your support of our small business.
Every Doodle-n-Dye item is individually crafted especially for you after your order is placed. Because each product is made to order and is not pulled from pre-made inventory, production scheduling varies with every order. For this reason, we are unable to accept order cancellation requests once an order has been successfully placed.
We understand that mistakes can happen, so we encourage you to take a moment to review your order carefully before completing your purchase. Confirming your product selection, size, color, personalization (if applicable), and shipping address helps ensure we create exactly what you intended.
Order Review
Before placing your order, please verify:
- Product selection
- Size
- Color
- Personalization details (if applicable)
- Shipping address
Taking a few extra moments to review your order helps us provide you with the best possible experience.
Order Accuracy
Customers are responsible for providing accurate order information during checkout. Doodle-n-Dye is not responsible for delays, additional shipping charges, or delivery issues resulting from incorrect information submitted with an order.
Damaged, Defective, or Incorrect Items
Your satisfaction is important to us. If your order arrives damaged, defective, or you receive an incorrect item, please contact Doodle-n-Dye through the platform where your purchase was made within seven (7) days of the delivery date.
To help us review your claim as quickly as possible, please include:
- Clear photographs of the item.
- Photographs showing the damage, defect, or printing issue.
- A photograph of the shipping label.
- Photographs of the packaging if it appears damaged during transit (when applicable).
If your package appears visibly damaged upon delivery, we recommend taking photographs before opening the package whenever possible.
Once we receive your information, we will carefully review your claim and work with you to provide an appropriate resolution in accordance with our shop policies.
Policy Updates
Doodle-n-Dye reserves the right to update or modify this Purchase Cancellation Policy at any time without prior notice.
By placing an order with Doodle-n-Dye, you acknowledge that you have read, understood, and agree to this Purchase Cancellation Policy.
Thank you for supporting Doodle-n-Dye. Every order is thoughtfully crafted just for you, and we're honored to be a small part of your real-life moments.